Changing or cancelling a booking
Ask in the chat. The business confirms the new time, and the booking updates for both of you.
For customers
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2 min read
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Updated 8 August 2026
Just say it in the chat: “can we move Thursday to next week?” Your agent passes it on, and the booking updates for both of you once the business confirms.
What you'll see in the app
Plumbing: burst pipe under the kitchen sink
Provider
Harbourline Plumbing & Gas
Address
12 Ponsonby Road, Auckland
Scheduled
Sat 29 Aug 2026 at 2:00 PM
You and the business are looking at the same booking, so there is no version of the plan only one of you has.
Cancelling
You can cancel any booking that hasn't happened yet, and you won't be charged for work that didn't happen. For a service, the invoice is only raised after the business marks the job finished.
Please give as much notice as you can. Tradespeople hold that slot for you and turn other work away for it, so a late cancellation costs a small business real money.
If they don't turn up
Report it in the chat. That opens an issue against the booking, rather than a message that can get lost. See When the work isn't right.
Still stuck?
Ask us in the chat. A real person reads it, usually the same day.