Nothing is booked until you say so
What your agent does on its own, and the three moments it stops and waits for you.
For customers
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2 min read
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Updated 8 August 2026
The short version: your agent does the legwork, and stops at anything that commits you.
What it does without asking
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Works out which trade the job needs, from the way you described it.
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Finds the businesses near you that do that work.
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Sends your request, and chases the ones who haven't replied.
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Puts the quotes side by side as they come in.
What it stops for
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Accepting a quote. Your tap, on the quote you picked.
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Booking a time. From the slots that business offered.
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Paying. After the work is marked finished, at an amount you confirm.
What you'll see in the app
Fix burst pipe under the kitchen sink
Harbourline Plumbing & Gas
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You save $9.09 NZD paying by bank transfer
Bank transfer fee
$0.15 NZD
A quote sitting and waiting. It will keep waiting.
If you'd rather it went ahead for you, up to a limit you set, that is the delegate setting. See Will an agent spend my money?.
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Still stuck?
Ask us in the chat. A real person reads it, usually the same day.