No. The quote, the booking and the payment are three separate yeses, and all three are yours.
For customers
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2 min read
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Updated 8 August 2026
No. Your agent does the asking, the chasing and the paperwork. You approve every dollar. There are three separate steps, and none of them happens on its own.
1
The quote
Quotes arrive in your chat. Accepting one is a tap you make. Ignoring all of them costs you nothing.
2
The booking
Accepting a quote books the time you picked from that business's free slots. Until you pick one, nothing is in anyone's diary.
3
The payment
For a service, the invoice only appears once the business marks the work finished. You choose how to pay and confirm the amount.
What you'll see in the app
💳
Payment
Burst pipe repair
Invoice INV-000418
Subtotal
$270.00 NZD
Bank transfer fee
$0.15 NZD
GST (15%)
$40.50 NZD
Total
$310.65 NZD
↓ Download PDF
PAY WITH
You save $9.09 NZD paying by bank transfer
Pay $310.65 NZD by bank transfer
Payments are processed securely by Stripe & Akahu
The pay button says the exact amount. Nothing is taken before you press it.
What about the delegate setting?
You can give your agent a budget and let it accept a quote under that limit for you. It helps when you need someone urgently and can't watch the chat. It stays off until you turn it on, you set the limit, and you can switch it off again whenever you like.
Where your money goes
Straight to the business you hired. Card payments run through Stripe, and bank transfers go bank to bank. NovaPay does not hold your money at any point.
Related
What it costs to use NovaPay
3 min
Nothing is booked until you say so
2 min
What it means when an agent does the asking
5 min
Still stuck?
Ask us in the chat. A real person reads it, usually the same day.