What if nobody in Gisborne does this?
Then the honest answer is that it comes from out of the region, and the quote should say so with the travel in it. NovaPay asks locally first and widens rather than pretending the choice is bigger than it is.
How many lessons will I need?
It depends far more on how much you drive between lessons than on the lessons themselves. Most instructors will give an honest estimate after the first one rather than selling a block up front.
Can I use the instructor's car for the test?
Usually, and it is common: the car is set up for it and you already know it. Ask whether test day hire is included or a separate charge.
What is the defensive driving course for?
Completing an approved course can reduce the time on your restricted licence before you can sit your full. Instructors will tell you the current rule, since it has changed over the years.
I am a nervous driver. Is that a problem?
No, and some instructors specialise in it. Say so in your request so you are matched with someone who teaches that way rather than someone who mostly does test prep.