What if nobody in Gisborne does this?
Then the honest answer is that it comes from out of the region, and the quote should say so with the travel in it. NovaPay asks locally first and widens rather than pretending the choice is bigger than it is.
Remedial or relaxation?
Remedial targets a specific problem and can be uncomfortable in places; relaxation is what most people picture. Therapists often do both but usually lean one way, so say which you want.
Can I claim it?
Some health insurers cover remedial massage from a qualified therapist, and ACC may cover it as part of an injury treatment plan. Ask what qualification the therapist holds, since that is usually what determines it.
How long should a session be?
Thirty minutes suits one area such as neck and shoulders; an hour is the usual full body. For a specific injury, a longer first session is often better value because assessment takes some of it.
Should it hurt?
Deep work can be uncomfortable but should not be something you have to endure silently. Say so during the session. A good therapist adjusts rather than pushing on.