How far will an Auckland business actually travel?
Most work a patch rather than the region. Plenty of North Shore businesses will not cross the bridge for a two-hour job, and nobody in Pukekohe is driving to Warkworth for one. NovaPay asks businesses near you first, and any travel or call-out fee is stated in the quote rather than found on the invoice.
Can I get someone the same week in Auckland?
Usually, for the smaller jobs. How urgent it is goes out with the request, so a business with nothing free that week can say so instead of leaving you waiting on a callback.
How do I stop rats coming back?
Baiting deals with the ones inside; proofing is what stops the next lot. Ask whether the quote includes finding and blocking the entry points, because a treatment without it is a subscription rather than a fix.
Is it safe with pets and children?
Modern treatments are targeted and a good operator will tell you what to keep away from and for how long. Say in your request that you have pets or small children so the quote accounts for it.
Do I have to leave the house?
For most treatments, no, or only for a few hours. Fumigation is the exception. It should be stated in the quote rather than sprung on you on the day.
Who pays, me or my landlord?
In New Zealand it usually turns on whether the problem existed at the start of the tenancy and whether the property is properly proofed. If you are renting, raise it with your landlord before booking.