Will someone travel to the Far North?
Some will and some will not, and the honest answer differs by trade. NovaPay asks the businesses that cover your area rather than the nearest ones on a map, and travel time is stated in the quote so you can see what you are paying for.
What does property management cost?
Commonly a percentage of rent collected plus a letting fee when a new tenant is found, and sometimes charges for inspections or paperwork. Ask for the annual total on your rent rather than the headline percentage.
What are the Healthy Homes standards?
New Zealand rules covering heating, insulation, ventilation, moisture and draught stopping in rental properties, with compliance deadlines and required statements in the tenancy agreement. Ask whether the manager assesses and arranges the work.
Who chooses the tenant?
Usually the manager recommends and you decide, but the split varies. Ask what vetting they do, because that process is most of the value.
What happens when something breaks?
Most managers have a spend limit they can authorise without asking you, and the size of it matters. Too low and everything waits for you; too high and you find out afterwards.