How far will an Auckland business actually travel?
Most work a patch rather than the region. Plenty of North Shore businesses will not cross the bridge for a two-hour job, and nobody in Pukekohe is driving to Warkworth for one. NovaPay asks businesses near you first, and any travel or call-out fee is stated in the quote rather than found on the invoice.
Can I get someone the same week in Auckland?
Usually, for the smaller jobs. How urgent it is goes out with the request, so a business with nothing free that week can say so instead of leaving you waiting on a callback.
What does property management cost?
Commonly a percentage of rent collected plus a letting fee when a new tenant is found, and sometimes charges for inspections or paperwork. Ask for the annual total on your rent rather than the headline percentage.
What are the Healthy Homes standards?
New Zealand rules covering heating, insulation, ventilation, moisture and draught stopping in rental properties, with compliance deadlines and required statements in the tenancy agreement. Ask whether the manager assesses and arranges the work.
Who chooses the tenant?
Usually the manager recommends and you decide, but the split varies. Ask what vetting they do, because that process is most of the value.
What happens when something breaks?
Most managers have a spend limit they can authorise without asking you, and the size of it matters. Too low and everything waits for you; too high and you find out afterwards.