How far will an Auckland business actually travel?
Most work a patch rather than the region. Plenty of North Shore businesses will not cross the bridge for a two-hour job, and nobody in Pukekohe is driving to Warkworth for one. NovaPay asks businesses near you first, and any travel or call-out fee is stated in the quote rather than found on the invoice.
Can I get someone the same week in Auckland?
Usually, for the smaller jobs. How urgent it is goes out with the request, so a business with nothing free that week can say so instead of leaving you waiting on a callback.
I have broken down right now. What should I do?
Get somewhere safe first, and if you are on a motorway or in a dangerous spot, call your roadside service or 111 rather than waiting on quotes. This page is for arranged tows.
How is towing priced?
Usually a hook-up fee plus a per kilometre rate, with more for after hours, motorways and vehicles that will not roll. Ask for both parts rather than one total.
Does my insurance cover it?
After an accident, often yes, and your insurer may want to choose the yard. Check before agreeing to a tow to a particular workshop, since moving it twice is at your cost.
Can they move a car that has not run for years?
Yes, though a vehicle that will not roll or steer needs different equipment. Say what condition it is in and whether the wheels turn, because it changes which truck is sent.